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Miss Anushila Chaturvedi email : Phone : Mobile : __________________________________________________________________________________________ Objective Apply team-leader & supervisory skills acquired in trainings and work experience to work in a customer & service oriented organization. Profile Result-oriented, widely experienced & professionally trained, with extensive training experience & job expertise incorporating effective communication & inter-personal skills in customer relations. Summary of Experience Over 15 years experience in Aviation : Airlines & Travel Agencies - Extensive knowledge in Reservations, TTicketing Passenger & Flight Handling. - Wide experience in customer handling && acquired extensive technical trainings in varied aspects of airline procedures. __________________________________________________________________________________________ Summary of Career Skills & Experience Airlines Reservations & Ticketing Procedures / Flight Handling / General Ramp Handling / Aspects of DCS Passenger Check-in / Flight Operations Procedures / Aviation Safety Requirements Fraudulent Documentation / Legal Claims Handling / Baggage Tracing - Worldtracer __________________________________________________________________________________________ Professional Experience __________________________________________________________________________________________ Present Since Jan, 2005 Emirates, Kolkata Airport Services Manager Job Functions - Previous Nov,2004 - Jan,2005 Malaysia Airlines, Kolkata Airport Manager Job Functions - Nov,2003 - Nov,2004 Gulf Air, Kolkata Customer Services at Airport Job Functions - Passenger and Flight Operational handling - Coordination with Ground Handling Agent (Air India) - Ramp Coordination during Aircraft Ground Time - Coordination in reservations with GSA - Baggage Services - Security Aspects of handling (Baggage & Passenger Reconciliation) - Flight Plan Filing with Airport Authorities August 2002 - Nov 2003 World Air Pvt. Ltd, GSA for KLM Royal Dutch Airlines, Kolkata Customer Services – Supervisory level Reservations & Ticketing Customer Relations & Tele-Sales : Travel Agents Ticket Office Administration 2000-2002 KLM Royal Dutch Airlines, Kolkata Customer Services : Airport & Reservations / Ticket Office Job Profile - Inter-departmental handling : Reservations & Ticket Office - Customer Service ( Ticket Office & Airport ) - Flight & Passenger Handling ( Airport ) - Flight Administration ( Airport ), Training Coordinator - Telephone Sales & Customer Relations - Client service of high profile account holders of KLM Loyalty members 1999 – 2000 Thomas Cook India Pvt. Ltd Kolkata - Corporate Account handling for TCS – Eastern India 1997 – 1999 Giananey Tours & Travels, Kolkata - Reservations & Ticketing, International Department 1989 – 1990 Swan Travels Pvt. Ltd Kolkata - Reservations & Ticketing, International Department March 1992 – January 1994 Indian Airlines Flight Attendant (Cabin Crew) - All Major Metros in India, Thailand, Nepal & Bangladesh __________________________________________________________________________________________ Professional Achievements __________________________________________________________________________________________ Coordinated & monitored entire KLM Ticket Office transfer from online direct Airline office to GSA representation in close concert with intra-departments. __________________________________________________________________________________________ Professional Courses __________________________________________________________________________________________ - Certificate in Travel Management, Institute of Modern Management at Kolkata 1990 - Cabin Crew Training Course, Indian Airlines Central Training Establishment Hyderabad 1992 - Basic Central System Course - Galileo, India , 1998 - Fraud Documents Training - conducted by U.S. Consulate, 2001 - Fraud Documents Detection - conducted by the British High Commission, New Delhi, 2001 at Kolkata. - PASS- I ( Practical Aspects of Service Training ) , 2000 Course Training at KLM Training Centre, Schipol Airport, Amsterdam - GRR (Genuine Responsive Responsible), A KLM in-house Training held at Kolkata. A specialized course for service-oriented job functions. - Customer Services Induction : March-2004, Gulf Air, Bahrain - Aviation Security : July-2004, Bahrain __________________________________________________________________________________________ Personal Details __________________________________________________________________________________________ Education Bachelor of Arts, in English Literature, (B.A), 1989 2nd Division. 'Sri Sikshayatan College', Kolkata University, Kolkata, India. Date of Birth 5th February, 1967 Father’s Name Late Captain G.B. Chaturvedi Retired Commander, Indian Airlines Hobbies Painting at Leisure Interests Reading, Creative- writing, Swimming, __________________________________________________________________________________________ References __________________________________________________________________________________________ Mr. Arvin Alagh Mrs. Christine Antunis Manager Passenger Sales Airport Manager North & Eastern India, Nepal & Bhutan British Airways KLM Royal Dutch Airlines Room No-4 1, Tolstoy Marg NSCBI Airport New Delhi – 110001 Kolkata – 700 052 Tel : 91-11-3353477 Tel : 91-33 25118592 Mob : 98200-41004 Mr.Rajan Handa Regional Manager-Airport Services Asia & Pacific Gulf Air P.O.Box-138 Tel : 973 338260 Mob : 973 9415497 _________________________________________________________________________________________